Provider Portal Help

Provider Portal user support is available for all account holders. However, there are different processes for different groups. The information provided below will help you navigate which route to take.   

Training, Help and Support  

Once registered and given access, providers will be given resources and materials to learn how to use Provider Portal training video series and user guides. These videos and resources cover the full functionality of OPOR Provider Portal and support a self-paced and asynchronous learning environment.  

  • Providers who have registered with an IWK Health or Nova Scotia Health email address who need assistance can submit an online helpdesk ticket or call the IWK Health or Nova Scotia Health IT helpdesk for support.  

Password and Log-In Support 

  • Providers who have registered with an IWK Health or Nova Scotia Health email – If your password is not working, please visit the self-service password reset page or call the IWK Health or Nova Scotia Health IT Helpdesk. 
  • Providers with non-IWK Health or Nova Scotia Health email addresses – If you have an issue with your password, you will need to reset the password for your Microsoft Azure B2B account. If this happens, users will be prompted to follow the Microsoft Azure B2B password reset process. Learn more – Reset a forgotten Microsoft account password – Microsoft Support