Glossary
AD Account
Active Directory Account
ADKAR
Awareness, Desire, Knowledge, Ability, Reinforcement
AFP
Alternate Funding Plan
ALC
Alternate Level of Care
AOT
Assisted Outpatient Treatment – community based mental health services
ARB
Architecture Review Board
Associated Parties/Partners
Referring to a party or group that OPOR collaborates closely with. An example of an associated partner is Oracle Health.
Note: this term replaces the previously used term ‘stakeholder’. We are moving away from this term as it has negative historical connotations.
ASSYST
Software used by the Enterprise Service Management team for incident management, Service Requests and Change Management Database. IT Self-Service is a component of this.
ASW
Autism Skills Worker
ATE
At The Elbow
AWS
Amazon Web Services
BAFO
Best and final offer
BMDI
Bedside Medical Device Integration
BMS
Bare Metal Server
BMT
Bone Marrow Transplant
BPMH
Business Process Model & Notation
Best Possible Medication History
BRA
Business Risk Acceptance, a form signed by a Business Owner and IM/IT Senior Director accepting risks identified by CSRM, when a decision made by the Business Owner to not complete the risk mitigation recommended by CSRM.
BRD
Business Requirements Document
Business Relationship Director
BS
Business Services – A division of NSH IMIT.
BUILDING BRANCHES
An engagement exercise helping clinical teams visualize the flow of patient information; identify pain points; and foster greater inter-professional collaboration.
BYOD
Bring Your Own Device
C3
Care Coordination Centre
CAB
Change Approval Board
CAUTI
Catheter Associated Urinary Tract Infection
CBC
Challenging Behavior Coordinator
CCI
Canadian Classification of Health Interventions
CDU
Care Delivery Unit
CE
Clinical Engineering
CFPC
College of Family Physicians Certification
Change Champion
Change Champions play a key role in taking the change message to a personal and peer level within their facility, department, or unit.
This individual serves as the trusted “go-to” person and acts as a conduit of information. A Change Champion works with their Accountable Leaders to:
Encourage colleagues’ engagement, support change management activities, support Go Live efforts, encourage post Go Live adoption
CHARTING BY EXCEPTION
The understanding that all systems are documented as NORMAL unless explicitly stated otherwise.
CHEO
Children’s Hospital of Eastern Ontario
CIHI
Canadian Institute for Health Information
CIS
Clinical Information System
CLABSI
Central Line-Associated Bloodstream Infection
CLDS
Clinical Leaders of Development (IWK), similar role to CNE (Clinical Nurse Educator) at NSH.
CLIN APPS
Clinical Applications, a portfolio within IM/IT.
Clinical Informatics Lead (CIL)
The Clinical Informatics Lead is responsible for translating standardized, evidence-based workflows into the CIS.
The Clinical Informatics lead independently addresses issues and makes decisions of moderate complexity with little or no supervision and delivers clear communication and documentation of complex concepts and issues across the organizations.
Clinical Lead
Clinical Leads provide information, complete assessments, and propose mitigation strategies for risks related to the people side of change and plan the change management activities for the OPOR Program.
They are supported by the Oracle Health OCM Leads, who will develop plans and strategies that augment the OPOR OCM Lead’s activities and facilitate effective Change Management.
CLMM
Closed Loop Medication Management
CLSI
Clinical Laboratory Standards Institute
CM
Change Management
CMDB
Change Management Database
CME
Capital Medical Equipment
CMIO
Chief Medical Information Office
CNE
Clinical Nurse Educator
COC
Continuum of Care
Clinical Operations Council (Zone VP Operations, Exec. Med. Directors, VP Research, Performance and CEO)
CoE
Centre of Excellence
COI
Conflict of Interest
COIN
Clinical, Biomedical Engineering/OPOR/IMIT/NSDS
COP
Community of Practice
COWS
Clinical Opiate Withdrawal Scale
CPAC
Clinical Practice Advisory Committee
CPG
Clinical Practice Guideline
CPHIMS
Certified Professional in Health Management Information & Systems
CPL
Clinical Practice Leader
CPOE
Computerized Provider Order Entry
CPSI
Canadian Patient Safety Institute
CPT
Current Procedural Terminology
CR/PR
Client Registry / Provider Registry
CRM
Customer Relationship Management
CSDS
Cyber Security and Digital Solutions
CSP
Clinical Standards Process
CSRM
Cyber Security Risk Management
CTA
Computed Tomography Angiography
Care Team Aid
CTAS
Canadian Triage & Assessment Score
CWS
Community Wide Scheduling
DAD
Discharge Abstract Database
DEC
Diabetes Education Centre
DHW
Department of Health and Wellness
DIS
Drug Information System
E & L
Education & Learning
EA
Enterprise Architecture
EDIRA
Equity, Diversity, Inclusion, Reconciliation, and Accessibility
EDIS
Emergency Department Information System
EDS
Essential Data Set. Information captured when documenting.
When you do a head-to-toe assessment on a patient, which elements MUST be captured vs. nice to have information.
EFR
Electronic Forms Repository
EIBI
Early Intensive Behavioral Intervention
ELT
Executive Leadership Team
EMAR
Electronic Medication Administration Record
EMC/EHS
Emergency Medical Care/Emergency Health Services
EMHAS
Emergency Mental Health & Addictions Services
EMR
Electronic Medical Records
EMRAM
Electronic Medical Record Adoption Model
EOC
Emergency Operations Centre
EPOC
Emergency Program of Care
ERM
Enterprise Risk Management
ESR
Erythrocyte Sedimentation Rate
ESS
Employee Self Service
FFS
Fee for Service
FORMULARY
Listing of drugs and medications purchased and stored by NSH & IWK.
FTB
Finance Treasury Board
GIM
General Internal Medicine
Go Live Facilitator
NSH or IWK employee who has gone through at least 1 go live as a front-line worker and who is now on loan to OPOR for a 2–3-week period to assist in the next go live.
GWS
Gradual Withdrawal Phase
HACS
Hospital acquired conditions
HI
Halifax Infirmary
HIE
Health Information Exchange Team (OPOR Provider Portal)
HLA
High Level Agenda
HMS
Healthy Management of Supplies
HMU
Hospitalist Medical Unit
HSMR
Hospital Standardized Mortality Rate
IAP
NSDS Information Access and Privacy team, a voting member in ARB, is a government office that ensures the NS Freedom of Information & Protection of Privacy (FOIPOP) Act is respected.
IAPP
International Association of Public Participation
ICD10
International Classification of Diseases 10th Revision
ICD9
International Classification of Diseases 9th Revision
IHIP
ICTS Health Intake Process
IM/IT
Information Management, Information Technology
Sometimes written as IMIT
IMCU
Intermediate Care Unit
IMD
Intelligent Medical Devices
INR
International Nationalized Ratio
IO
Intake & Output
IPAC
Infection Prevention and Control
IPPL
Interprofessional Practice and Learning. An education group that helps build specialty specific competencies. They manage the critical care courses for nurses working in the ICU. CCNP program does ICU course.
ISD
Internal Services Dept. Gov’t Dept responsible for large scale healthcare and Gov’t purchasing.
ISS
Initial Support and Stabilization Phase
LMS
Learning Management System
LOINC
Logical Observation Identifiers Names and Codes
LTC
Long Term Care
MAC
Medical Advisory Council
MAID
Medical Assistance in Dying
MAP
My Administrative Portal- Links Success Factors, SAP and OM
MEC
Memorandum to Executive Council
MED/ONC
Medical Oncology
MICC
Maintain & Improve Core Competencies
MOH
Medical Officer of Health
MOTP
Multi-Organ Transplant Program
MRP
Most Responsible Provider
MRSA
Methicillin-resistant Staphylococcus Aureus
NACRS
National Ambulatory Care Reporting System
NSCN
Nova Scotia College of Nursing
NSCRT
Nova Scotia College of Respiratory Technology
NSDS
Nova Scotia Digital Services
NSGEU
Nova Scotia Government Employees Union
NSNU
Nova Scotia Nurse Union
OAC
Orthopedic Assessment Clinic
OCM
Organizational Change Management
OCOAT
OPOR Clinical Operations Advisory Team
OH
Oracle Health
OHS
Occupational Health & Safety
OP3
One Province, One Process, One Policy – Listing of all NSH Policies
OPOR
One Person One Record
OPR
Optimization and Refinement Phase
Order Catalogue
A comprehensive listing of possible physician orders related to a specific care area or program.
Order Set
Processes to care for patient. An order populated with items required for a patient. Not a blank order form physician fills out
OTP
Oncology Transformation Project
PACS
Picture Archiving Communication System
Pain Points
Instances of difficulty experienced by clinicians while providing care.
PATIENTTRAK
Electronic White board for use in Emergency Departments (Regional Sites and IWK)
PCP
Primary Care Provider
PCR
Patient Track Registry
Polymerase Chain Reaction – fast, highly accurate way to diagnose certain infectious diseases and genetic changes. The tests work by finding the DNA or RNA of a pathogen – disease-causing organism – or abnormal cells in a sample.
PCS
Pro Cloud Server (EA & Prolaborate)
PDA
Preliminary Design Assessment
PDC
Provincial Diagnostic Committee
Peer Mentor
Peer Mentors are advanced users of the One Person One Record-Clinical Information System (OPOR-CIS). They have received advanced training in the new systems to assist peers during implementation. They support teams by providing basic trouble shooting, as well as issue triage assistance. Peer Mentors are knowledgeable about OPOR solution and workflows, support their peers 1:1, in the classroom, and/or learning labs.
Key qualifications:
Approachable and interacts positively with people under stress.
Competent and comfortable with technology.
Willing and able to invest time in coaching and training efforts.
Pen Test
Penetration Test – one of three recommendations that may be assigned upon review of a new project. This is done using NSDS resources.
PFT LAB
Pulmonary Function Testing Lab
PHN
Primary Health Network. Primary care is your family physician office, or your first point of contact in healthcare system.
PIA
Privacy Impact Assessment, completed by project leads and Privacy officers at either NSHA or IWK. When required by Privacy, the PIA must be completed and approved by Privacy to move project to ARB approval voting.
PIA Intake
Privacy Impact Assessment Intake
PIEM
Patient Identification and Encounter Management
PLM
Pathology & Laboratory Medicine
Product Lifecycle Management. A systematic approach to managing the series of changes a product goes through, from design and development to ultimate retirement or disposal
PM
Project Manager
PMCOE
Project Management Centre of Excellence
PMO
Project Management Office
PMP
Project Management Professional
POC
Proof of Concept
POCT
Point of Care Testing
PPL
Professional Practice Leader
PPO
Pre-Printed Order
PRE-RA
Pre-Risk Assessment is a document required for ARB review. The template is provided to IMIT Project Lead to complete in consultation with Business Owner.
PSO
Project Services Offices, a team within the Business Services & Strategy portfolio of IMIT department
PSR
Project Status Report
Q & PS
Quality and Patient Safety
QMATICS
An IT scheduling tool used by clerks in some clinical areas
RAD/ONC
Radiation/Oncology
RCU
Restorative Care Unit
RFID
Radio Frequency Identification Device – a tiny radio responder, radio receiver and a transmitter. Tag transmits digital data, usually with an identifying inventory number, back to the reader
ROP
Required Organizational Practice
RRT
Rapid Response Team
RTLS
Real time Location System – tracking and management of medical equipment
SaaS
Software as a Service
SAML
Security Assertion Markup Language
SAP
System Analysis Program Development – German global leader for enterprise resource planning, provides some of NSH HR services.
SBAR
Situation Background Assessment Recommendations. A communication tool NSH uses for preparing communication documents for the Executive Leadership Team
SDOH
Social Determinants of Health
SIMS
Safety Improvement Management System
Site Visit
Site visits refer to the practice of physically visiting facilities around the province to socialize OPOR. In the context of a new health initiative, site visits play a crucial role in familiarizing those affected and in influential roles with the implementation environment and establishing a direct connection with the communities involved. Site visits serve as a valuable tool for setting up the foundation of a new health initiative in the reality of the communities it aims to serve. They facilitate effective communication, foster relationships, and provide general information, feedback from these sites can then help tailor the initiative to the unique characteristics of the implementation sites.
SLA
Solution Level Agenda
SLT
Senior Leadership Team
SME
Subject Matter Expert
SMTP
Simple Mail Transfer Protocol
SNOMED CT
Systematized Nomenclature of Medicine – Clinical Terms is a standardized, multilingual vocabulary of clinical terminology used by physicians and other health care providers for the electronic exchange of clinical health information
SOP
Standards of Practice
Standard Operating Procedure. Set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations.
SOW
Statement of Work
SRO
Senior Responsible Officer
SSO
Single Sign On
Support Model
Documented diagram and word document describing all teams involved in incident management for a particular application and/or medical device. NSDS resource dedicated to this work, as part of the ARB approvals process.
Tallman Lettering
Writing in all capital letters
Tick Charting
Paper charting patient head to toe assessment (brain, heart, lung, skin, toileting check)
ToR
Terms of Reference
TTCP
Telephone Triage Centralized Process
TTT
Train The Trainer
UAT
User Acceptance Training
UPP
Universal Pandemic Precautions
VAP
Ventilator Associated Pneumonia
VCB
Virtual Coffee Break
VM
Virtual Machine
WBS
Work Breakdown Structure
WC
Ward Clerk
Workflows
Sequential visualization of steps in completion of an activity
WOW
Workstation on Wheels
ZMAC
Zone Medical Advisory Committee
ZMED
Zone Medical Executive Directors